• EMPLOYMENT
12/08-2/09 Collections
ALL-GUARD ALARMS HAYWARD, CA Collecting on delinquent residential and commercial alarm accounts. Arranged for customers to pay by phone with credit card or check. Initiated and setup accounts on EFT (Electronic Funds Transfer). Provided quality service, prompt response and follow up to each customer or dealer inquiry/dispute. Processed home owner insurance verification. Processed bank check deposits when needed. Handled 75 plus calls per day. Demonstrated great customer service. Maintained good relations with customers. Resolved routine issues, problems and complaints. Assisted customer with extensions and credits.

10/08-12/08 Collections
SAFE SECURITY SAN RAMON, CA Collecting on delinquent home burglar alarms. Arranged for customers to pay by phone with credit card or check. Initiated and setup accounts on EFT (Electronic Funds Transfer). Provided quality service, prompt response and follow up to each customer or dealer inquiry/ dispute. Handled 100 plus calls per day. Demonstrated great customer service. Skip tracing. Maintained good relations with customers. Resolved routine issues, problems and complaints. Assisted customer with extensions and credits.

10/05-09/08 Collections
WACHOVIA DEALER SERVICES PLEASANTON, CA Collecting on designated delinquent auto loan accounts. Negotiating all phases of delinquency. Handled 90 to 100 plus calls per day. Demonstrated great customer service. Insurance verification. Skip tracing. Maintained good relations with borrowers and effectively resolved routine issues, problems and complaints to prevent losses. Assisting 8 to 10 Customer Service reps on a daily basis. Assisted customer with deferments, due date changes when appropriate to reduce delinquency and losses.

11/04-10/05 Senior Collections / High Risk
FIRESIDE BANK PLEASANTON, CA Collecting on delinquent auto loan accounts that are 1 day to 90 days past due. Handled 85 to 120 calls per day via automatic dialer system. Negotiating all phases of delinquency. Western union quick collect payment processing. Western union money gram processing. Quick check by telephone processing. Notice of Intent (NOI) processing. Repossession allocation. Repossession reinstatement. Insurance verification. Skip tracing. Resolving routine issues, problems and complaints.

6/01- 11/04 Account Services, Collections, Credit and Funding
AMERICAN HONDA FINANCIAL SERVICES SAN RAMON, CA Collecting on delinquent auto loan accounts that are 15 days to 59 days past due. Handled 75 to 90 calls per day via manual telephone system. Late charge reversals. Fee reversals. Western union quick collect payment processing. Western union money gram processing. Western union check by telephone processing. NSF check processing. Return mail processing. Notice of Intent (NOI) processing. Repossession allocation. Repossession re-instatement. Customer Service. Fund new customer accounts. Skip tracing. Resolving routine issues, problems and complaints.

05/00-03/01 Senior Account Manager, Team Lead and Lead TSR
GIVE SOMETHING BACK BUSINESS PRODUCTS OAKLAND, CA Customer service. Supervising 5 to 10 tele-sales representatives. Resolving routine issues, problems, complaints and concerns. Telemarketing. Cold calling business to become new office supply vendors. Process online orders. Ordering office supplies. Office coordination. Data entry.

8/99-5/00 Personal Banker III and New Account Sales
PROVIDIAN FINANCIAL BANK PLEASANTON, CA Opening new credit card accounts. Telemarketing. Inbound and outbound calling via automated dialer system. Assisted customers in debt consolidation. Approvals of credit limit increasing. Skip tracing. Customer Service. Team leader assistant (supervising 8 to 10 telemarketers). Lower customer interests rates. Fraud investigation. Call quality monitoring for quality assurance.